Last updated: 20.07.2026

Please read these Terms of Use carefully before using the website, application or any other digital environment of the ClinicaGo platform (https://clinicagoapp.com/) (the “Platform”). By accessing or using the Platform, you confirm that you accept these Terms of Use and agree to comply with them. If you do not agree with these Terms of Use, you must not use the Platform.

1. Who we are

1.1. The Platform is owned and operated by ClinicaGo Private Company, having its registered office at 6 Peridou Street, Chania, 73136, Greece, VAT number 803336848, company registration (GEMI) number 194852058000, hereinafter referred to as the “Company”, “we”, “us” or “our”.

1.2. The terms “you”, “your”, “User” or “Patient” refer to any natural person who visits, browses, creates an account, submits a request, completes a form or questionnaire, communicates with a healthcare provider or otherwise uses the Platform in any way.

2. What the Platform is

2.1. The Platform operates as an electronic environment for searching, obtaining information and connecting users with independent healthcare service providers, including, indicatively, clinics, doctors, diagnostic centres, day-care units, dental clinics, assisted reproduction units, rehabilitation centres or other healthcare professionals or organisations, where such providers appear on the Platform.

2.2. Through the Platform, you may, as applicable:

1. a) search for information about healthcare providers;
   b) view provider profiles, services, locations, availability, indicative prices or other information;
   c) submit an expression of interest or contact request;
   d) complete forms or questionnaires defined by the healthcare provider;
   e) transmit information or documents to a provider;
   f) request a preliminary assessment from a provider;
   g) request an appointment or booking;
   h) communicate with the Company or with participating providers.

2.3. The Platform operates as an intermediary tool. The Platform is not a healthcare provider, medical facility, diagnostic centre, medical practice, insurance provider, travel agency or organiser of travel packages, unless expressly stated otherwise for a specific service.

3. Additional terms and policies

3.1. These Terms of Use govern your use of the Platform.

3.2. Your use of the Platform may also be governed by additional terms and policies, including, indicatively:

1. a) the Privacy Statement;
   b) the Cookie Policy.

3.3. In the event of any conflict between these Terms of Use and more specific terms applicable to a particular service, the more specific terms shall prevail in relation to that service.

3.4. These Terms of Use do not govern the contractual relationship between the Company and participating healthcare providers. That relationship is governed by separate cooperation terms or an agreement.

4. No provision of medical or healthcare services

4.1. The Company does not provide medical services, medical acts, diagnosis, treatment, medical advice, second opinions, prescriptions, emergency medical assistance, telemedicine or any other service requiring the practice of medicine or any other healthcare profession.

4.2. Any medical assessment, diagnosis, treatment proposal, information, obtaining of consent, provision of healthcare services, keeping of medical records, follow-up and management of complications is carried out exclusively by the respective healthcare provider.

4.3. No information appearing on the Platform should be considered medical advice or a substitute for examination, diagnosis or advice from a doctor or other appropriate healthcare professional.

4.4. Use of the Platform, submission of a request, completion of a questionnaire or communication with a provider through the Platform does not create a doctor-patient relationship with the Company.

4.5. The Company does not select treatment for you, does not decide whether you are suitable for a specific healthcare service and does not require any provider to accept a request, appointment or case.

5. Information about providers and healthcare services

5.1. Information about healthcare providers, facilities, staff, services, prices, availability, certifications, languages of communication or other provider characteristics is provided or approved by the providers themselves.

5.2. The Company makes reasonable efforts to ensure that the information displayed on the Platform is accurate and up to date, but does not guarantee its completeness, accuracy, timeliness, availability or suitability.

5.3. The appearance of a provider on the Platform does not constitute advertising, a medical recommendation, quality certification, guarantee of outcome or assurance that the specific provider is suitable for your case.

5.4. Any ranking, order of appearance, suggested option, search filter, popular category, badge or indication on the Platform does not constitute medical advice or medical assessment. The order of appearance may be affected by technical, commercial, operational or other criteria, unless specifically stated otherwise.

5.5. You are responsible for assessing the available information, asking questions to the provider and obtaining the necessary medical information from the provider before receiving any healthcare service.

6. Requests, forms and questionnaires

6.1. The Platform may allow you to submit expressions of interest, contact requests, preliminary assessment requests, appointment requests or other information to participating providers.

6.2. The Platform may also allow you to complete questionnaires, pre-assessment forms or medical history forms. Such questionnaires are prepared and determined by the respective healthcare provider, who is responsible for their content, necessity and the medical assessment of the answers.

6.3. The Company provides the technical means for completing, hosting, temporarily storing and transmitting the relevant information to the provider. The Company does not medically assess your answers, does not decide whether you are suitable for a healthcare service and does not provide a medical opinion.

6.4. You declare that the information you provide through the Platform is true, accurate, complete and up to date. Inaccurate, incomplete or misleading information may affect communication with the provider, assessment of your request, safety of the service or the ability to provide a healthcare service.

6.5. You must not submit data relating to a third person without lawful authorisation, consent or another lawful basis.

6.6. Submission of a request or completion of a questionnaire does not guarantee that the provider will accept your request, propose a specific service, confirm an appointment or provide the requested healthcare service.

7. Appointments, bookings and acceptance by the provider

7.1. The Platform allows you to submit a treatment request, preliminary assessment request, booking request or appointment request to a participating Provider. After submitting a treatment request or other request through the Platform, and where the relevant functionality is available, the Platform may allow you to communicate with the Provider through messaging tools, chat, online communication or other available means of communication.

7.2. Any request, booking or appointment relating to a healthcare service is always subject to the provider’s acceptance and medical assessment. The provider may refuse, postpone, cancel or modify a service if, based on medical, ethical, legal or operational criteria, the provider considers that provision of the service is not possible, appropriate or safe. The Company shall not be liable if a provider does not respond, does not accept, cancels, postpones or modifies a request, appointment or healthcare service.

7.3. Unless expressly stated otherwise, the contract for the provision of the healthcare service is concluded directly between you and the respective provider. The Company is not a party to the medical care relationship between you and the provider.

7.4. The provider is solely responsible for providing the healthcare service, informing you, obtaining consent, keeping medical records, issuing documents for its own services and handling complaints relating to the healthcare service.

7.5. Any cancellation, rescheduling, deposit or refund policies are determined by the provider or by specific booking terms that will be communicated to you before the booking, where applicable.

8. International users and medical tourism

8.1. If you use the Platform from another country, you are responsible for complying with the laws applicable to you to the extent that they are relevant to your use of the Platform, the provision of information, travel for healthcare services or receipt of healthcare services abroad.

8.2. The Company does not guarantee that any healthcare service will be covered, reimbursed or approved by any public or private insurer, employer, national healthcare system or other third-party payer in your country.

8.3. Before travelling or receiving a healthcare service in Greece, you are responsible for checking all matters relating to travel documents, visas, insurance coverage, travel medical insurance, fitness to travel, post-operative care, return to your country and any specific medical or legal requirements.

8.4. The Company shall not be liable for refusal of entry, travel restrictions, flight changes, accommodation, transport, additional expenses, complications after your return or inability to access follow-up care in your country of residence, unless expressly agreed otherwise in specific service terms.

9. Fees and payments

9.1. Prices, fees, costs or other financial information displayed on the Platform are indicative and may depend on individualised medical assessment, additional tests, treatment needs, medicines, anaesthesia, hospitalisation, medical materials, complications, length of stay, follow-up or other parameters.

9.2. Before any booking, deposit, payment or receipt of a healthcare service, you must request full information from the provider regarding the final cost, what is included and not included in the price, any additional charges, deposits, cancellation fees, refund policies and follow-up terms.

9.3. To confirm a booking through the Platform, payment of an advance payment through the Platform is required. Unless stated otherwise before payment, the advance payment corresponds to twelve per cent (12%) of the indicative or agreed price of the requested healthcare service.

9.4. The advance payment is paid through a third-party payment service provider, such as Stripe, in accordance with the terms, technical procedures, security checks and settlement times of the relevant payment provider.

9.5. Unless expressly stated otherwise, the advance payment paid through the Platform is an amount paid in connection with use of the Platform, management of the booking, connection with the provider and confirmation or attribution of the transaction through the Platform. Payment of the advance payment does not mean that the Company itself provides the healthcare service.

9.6. The remaining price of the healthcare service, after deduction of any advance payment made as per above, is paid directly to the provider, on site, by bank transfer or by another method agreed between you and the provider.

9.7. The provider is solely responsible for pricing the healthcare service, issuing the lawful tax documents for the healthcare service and complying with any tax, professional or regulatory obligation related to its remuneration.

9.8. The Company does not issue tax documents for the healthcare service, does not determine the final price of the treatment and bears no responsibility for the provider’s invoicing of the healthcare service.

9.9. The Company does not collect, settle or manage the total price of the healthcare service on behalf of the provider. Any payment of the remaining price is made directly between you and the provider, under the exclusive responsibility of those parties.

9.10. The Company shall not be liable for additional charges, medical acts, tests, follow-ups, medicines, accommodation, transport, hospitalisation, complications, bank charges, currency differences or other services that you agree to or receive directly from the provider or a third party, unless expressly agreed otherwise.

9.11. Payments through the Platform may be subject to security, anti-fraud, identification or compliance checks by the relevant payment service provider. The Company may refuse or cancel a transaction if there are indications of fraud, unauthorised use of a payment method or breach of these Terms.

10. Cancellations, no-show and unsuitability

10.1. If the provider considers, following medical assessment, that you are not suitable for the requested healthcare service or that the service cannot be provided safely, the provider may refuse to provide the service.

10.2. If you cancel the booking or appointment at least thirty (30) days before the scheduled date, the advance payment will be refunded to you, unless you have been informed otherwise before payment or unless non-refundable charges of third-party payment providers apply.

10.3. If you cancel the booking or appointment less than thirty (30) days before the scheduled date, or if you do not attend the appointment, the advance payment will not be refunded, unless the provider or the Company decides otherwise at its reasonable discretion or unless otherwise required by applicable law.

10.4. If the provider cancels the booking or appointment for a reason not attributable to you and no alternative date or other provider is agreed, the advance payment will be refunded to you.

10.5. If the booking or appointment is postponed or moved to another date with your agreement and the provider’s agreement, the advance payment may be retained and linked to the new date, unless otherwise agreed or unless otherwise required by applicable law.

10.6. Any refund of the advance payment will be made through the same payment method used for the initial transaction, unless this is not technically possible or otherwise agreed. The time required for the refund to appear in your account depends on the payment service provider, bank or card issuer.

10.7. The Company shall not be liable for travel, accommodation, transport, companion, loss of income, insurance, bank charges, currency differences or other costs that may arise if the provider does not accept, cancels, postpones or modifies the service for medical, ethical, legal, insurance-related or operational reasons, unless expressly agreed otherwise.

10.8. Any rights to a refund, withdrawal or other rights provided by mandatory consumer protection laws are not affected by these Terms.

11. User account

11.1. Certain Platform functions may require the creation of an account.

11.2. To create an account, you must be at least eighteen (18) years old and have legal capacity.

11.3. You are responsible for the accuracy of your account details and for keeping your login credentials confidential.

11.4. You must notify us immediately if you become aware of or suspect any unauthorised access to your account.

11.5. The Company may suspend or deactivate an account if there are indications of unauthorised access, fraud, misuse, breach of these Terms or risk to the security of the Platform or other users or providers.

12. Use by minors or on behalf of third parties

12.1. The Platform is intended for adults. Creating an account and submitting a request through the Platform is permitted only for persons over eighteen (18) years of age.

12.2. If you submit a request for a minor or another person who cannot act on their own behalf, you declare that you have the required parental responsibility, guardianship or other lawful basis to provide the relevant information and communicate with the provider.

12.3. The Company may request additional information or refuse to handle a request if it has reasonable doubts as to your authority to act on behalf of a third person.

13. Permitted use of the Platform

13.1. You agree to use the Platform only for lawful purposes and in accordance with these Terms of Use.

13.2. You must not:

1. a) use the Platform in an unlawful, misleading, abusive or harmful manner;
   b) submit false, inaccurate, misleading information or information relating to third persons without lawful authorisation;
   c) create fake accounts or use the Platform with fraudulent intent;
   d) schedule appointments or submit requests without a genuine intention to communicate or attend them;
   e) interfere with the operation, security or integrity of the Platform;
   f) introduce viruses, malicious code, spyware, malware or other harmful material;
   g) attempt unauthorised access to systems, accounts, data or networks;
   h) use automated scraping, crawling, harvesting or data extraction tools without prior written permission;
   i) collect or store personal data of other users or providers without a lawful basis;
   j) copy, reproduce, modify or commercially exploit the Platform or its content without permission;
   k) use the Platform for harassment, defamation, insult, threats or infringement of third-party rights.

13.3. In the event of breach of this section, the Company may suspend or terminate your access and cooperate with competent authorities where required.

14. User content and reviews

14.1. Where the Platform allows users to post reviews, comments, photos or other content, you are solely responsible for the content you submit.

14.2. User content must be true, lawful, accurate, non-misleading, non-defamatory and must not infringe third-party rights, personal data, medical confidentiality or professional secrecy.

14.3. You must not post sensitive personal data of third persons, medical information relating to other persons or photos depicting third persons without the required lawful basis and consent.

14.4. You must not post abusive, threatening, offensive, racist, misleading, obscene or unlawful content, or content that discloses excessive medical details about you or third persons.

14.5. The Company may, without being obliged to do so, review, reject, hide, remove or modify user content if, in its reasonable judgement, it breaches these Terms, applicable law or third-party rights.

14.6. Reviews are for informational purposes and express the personal experiences of users. They do not constitute medical recommendations, quality guarantees, objective assessments or a substitute for your own judgement and medical information.

14.7. Opinions expressed in user content belong to the respective users and do not necessarily reflect the views of the Company.

14.8. The Company is not the competent authority for complaints relating to criminal, disciplinary or ethical issues concerning healthcare providers. Such complaints must be submitted by you to the competent authorities or professional bodies.

14.9. The provider may be notified of reviews concerning it and, where supported by the Platform, may respond to them, provided that its response does not contain personal data, medical confidentiality, threats, insults or unlawful content.

15. Communication, messages and support

15.1. The Platform may support communication with the Company or with providers via email, form, telephone, live chat, messaging tools or other means.

15.2. The Company responds to enquiries relating to the operation of the Platform, use of your account, technical issues or administrative support. The Company does not respond to medical enquiries and does not provide medical instructions.

15.3. If you submit a medical enquiry through a Company communication channel, the Company may refuse to handle it or refer you to a healthcare provider, without assuming responsibility for the medical assessment or outcome of the matter.

15.4. The Company does not guarantee that a provider will respond within a specific timeframe or that the provider’s response will be available before any travel date, treatment date or other deadline.

16. Third-party links and services

16.1. The Platform may contain links to third-party websites, services, content or tools, including websites of healthcare providers, maps, payment service providers, travel agencies, insurance providers or other technology providers.

16.2. Access to third-party websites or services is at your own risk. The Company does not control and is not responsible for the content, accuracy, availability, terms of use, data protection policies or practices of third parties.

16.3. The inclusion of a link or technical integration does not imply approval, guarantee or recommendation by the Company.

17. Intellectual and industrial property

17.1. The Platform, software, structure, design, graphics, trademarks, logos, texts, databases and any other material belonging to the Company are protected by intellectual or industrial property rights.

17.2. You are granted a limited, personal, non-exclusive, non-transferable and revocable licence to access and use the Platform solely for personal, non-commercial use and in accordance with these Terms.

17.3. You do not acquire any right in the Platform or its content other than the limited licence of use provided in these Terms.

17.4. Copying, reproducing, distributing, publishing, modifying, translating, decompiling, disassembling, reverse engineering, commercially exploiting or creating derivative works from the Platform or its content is not permitted without the Company’s prior written permission.

18. Personal data and cookies

18.1. The processing of your personal data by the Company is described in the Privacy Statement.

18.2. The use of cookies and similar technologies is described in the Cookie Policy.

18.3. Certain processing activities relating to medical assessment, provision of healthcare services, keeping of medical records, informed consent, medical communication or invoicing of healthcare services are carried out by the respective healthcare provider as an independent data controller. For such processing activities, you should also refer to the privacy notice of the respective provider.

18.4. Specifically, when you complete a questionnaire, pre-assessment form or medical history form determined by a provider, the provider is responsible for the purpose, content and medical assessment of the form. The Company provides the technical means for collection and transmission in accordance with the Privacy Statement.

19. Availability, security and changes to the Platform

19.1. Access to the Platform is provided on a temporary basis. The Company may suspend, withdraw, modify, restrict or discontinue the Platform or any of its individual functions at any time, particularly for maintenance, security, technical improvement, compliance or operational needs.

19.2. The Company makes reasonable efforts to ensure the smooth operation and security of the Platform, but does not guarantee that the Platform will be available without interruption, errors, delays or technical disruptions.

19.3. The Company does not guarantee that the Platform will be compatible with every device, software, browser, operating system or internet connection.

19.4. You are responsible for having suitable equipment, an internet connection and protective measures for your device, including updated security software.

19.5. The Company shall not be liable for inability to access, technical interruptions, loss of data or delay caused by reasons outside its reasonable control.

20. Limitation of liability

20.1. To the maximum extent permitted by applicable law, the Company shall not be liable for any damage arising from:

1. a) acts or omissions of healthcare providers;
   b) medical assessment, diagnosis, treatment, procedure, complication, failure to achieve a result or refusal of treatment;
   c) inaccurate or incomplete information provided by a provider or user;
   d) use of information on the Platform as a substitute for medical advice;
   e) non-acceptance, delay, cancellation or non-performance of an appointment or service by a provider;
   f) travel, accommodation, transport, insurance coverage or other expenses incurred by you in relation to a healthcare service;
   g) technical interruptions, viruses, cyberattacks or malicious software, unless caused by fault of the Company to the extent required by law;
   h) third-party content, services or practices.

20.2. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for wilful misconduct or gross negligence, where such limitation is not permitted.

20.3. Your statutory consumer claims, to the extent applicable, are not affected by these Terms.

21. Indemnity

21.1. You agree to indemnify the Company for any damage, claim, expense or cost arising from your unlawful or non-contractual use of the Platform, breach of these Terms, submission of inaccurate or misleading information, infringement of third-party rights or unauthorised use of third-party data or content.

21.2. This obligation does not limit any rights you may have as a consumer under mandatory law.

22. Amendments to the Terms

22.1. The Company may amend these Terms of Use from time to time.

22.2. The updated version will be published on the Platform and will apply from the date stated in it, unless otherwise provided.

22.3. Continued use of the Platform after the amended Terms enter into force shall be deemed acceptance of the amendments.

23. Contact and complaints

23.1. For questions about these Terms or use of the Platform, you may contact us at the following details:

Company: ClinicaGo Private Company
Address: 6 Peridou Street, Chania, 73136, Greece
Email: support@clinicagoappp.com
Telephone: +30 6987782684

23.2. If your complaint concerns a healthcare service, medical assessment, treatment, treatment cost, provider conduct, medical outcome, information, consent, keeping of medical records or compliance with professional obligations by a provider, you should primarily contact the respective healthcare provider or, where required, the competent authorities or professional bodies.

23.3. The Company will make reasonable efforts to respond to complaints concerning the operation of the Platform within a reasonable time.

24. Governing law and jurisdiction

24.1. These Terms of Use are governed by Greek law, without regard to its conflict of laws provisions.

24.2. Any dispute arising from or relating to these Terms of Use or use of the Platform shall fall within the jurisdiction of the materially and territorially competent courts in accordance with applicable law.

24.3. If you are a consumer and have your habitual residence in a European Union country, you may also have protection rights under mandatory provisions of the law of your country of residence, to the extent that such provisions apply.